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FAQ

Who is RealRoots for?

RealRoots is for anyone who identifies as a woman who is 21+ looking for meaningful new gal pals. Anywhere we say "woman" or "gal" throughout the product or marketing, that is inclusive of all woman-identifying folks. <3 Whether you're new to the area or you're just looking to expand your social circle, RealRoots is perfect for anyone with openness in their heart for meaningful new friendships. 

Is RealRoots for older women too?

Yes! RealRoots is for all women 21+ We do intentional group matching based in part on age -- so you'll be with women around your age. We have groups in every city for women in their 20s, 30s, 40s, 50s, and 60s+.

How are gal groups matched?

After signing up for a meet & greet you'll be redirected to a longer survey with more detailed questions that helps us match you into the best group. We use the information you give us to match you into a the perfect gal group for you <3 We match women by life stage, approximate age, lifestyle, proximity and a number of other factors. We are very intentional about matching women together who have the potential for amazing connections. 

How long does a series last?

Each series consists of 7 experiences over 6 weeks, meeting on the same weekday (either Tue, Wed, or Thu). Each experience includes guided activities and conversation for a fun and intentional time together.

How long does each experience last?

Each week's experience is from 6:30pm - 9pm. You're always welcome to stay and hang out with the other ladies afterwards if you choose. All activities are included in the fee (including a RR guide who serves as facilitator, organizer, and game-master), but meals and drinks are additional for purchase.  Please check the itinerary on the page in your city to plan ahead.  

When does the next series start?

Please check the dates for your city by choosing your city from the "Join In Your City" dropdown in the main menu. We have new cohorts starting every two weeks. An example series includes guided deep conversations, mini-golf, a scavenger hunt, an arcade night, happy hour games, and more.

When do I need to commit to the full series?

You need to commit to the full series at the end of the first experience. You attend the first experience for $20, where you’ll meet your gal group and RealRoots guide over wine.  At the end of the first experience, you’ll need to commit to the full series for an additional $249 (for 7 total experiences). The fee includes all activities, and a trained RealRoots guide to plan and lead each experience. Meals are additional and available for purchase.

 

What happens if I need to miss an experience?

Although we encourage you do your best to attend each experience from beginning to end, participants sometimes need to miss an experience or two due to prior commitments or emergencies. If you do need to miss one please let your RealRoot guide know as soon as possible, so that we can update the headcount for the experience. 

Is it still worth it if I need to miss 1-2 experiences?

Yes! On average, ladies need to miss 1-2 experience of the 7, and the outcomes are amazing for those who attend at least 5 out of 7. However if you know you need to miss 3 or more experiences, then we'd recommend you join for a later series instead to get the best experience.

What's your refund policy?

We do not offer refunds for Meet & Greets. Each event is specially curated to provide a unique networking and interaction experience. We encourage attendees to consider their availability and interest before booking and let us know ASAP if you need to reschedule.

 

Refunds for series are generally not provided, except under extreme extenuating circumstances. Such circumstances are reviewed on a case-by-case basis, and we reserve the right to determine the eligibility for a refund. Please contact us with details of your situation, and we will consider your request with the utmost care. We strive to provide exceptional matches for our groups. If you are not satisfied with your group experience, we are always happy to rematch you with a new group, following our RealRoots Guarantee.

How does the RealRoots Guarantee work?

If at the end of the series OR meet & greet, you feel that you haven't met at least 1 fantastic gal pal who you're super excited to continue to see, we'll rematch you and put you into a new series for free. The guarantee applies to (1) ladies who have been to only 1 meet & greet - we'll rematch you to a new meet & greet for free ladies, or (2) ladies who attended at least 5 out of 7 experiences in the series AND notified RealRoots within a month of the series concluding.

What’s included in the series fee?

The series fee includes event planning, the cost of the activity for each experience, and a RealRoots guide to lead deepening conversations over dinner. Food and beverages are available for purchase at each experience and they are additional.

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